File Info
| Exam | Certified Sales Cloud Consultant |
| Number | Certified Sales Cloud Consultant |
| File Name | Salesforce.Certified Sales Cloud Consultant.Pass4Sure.2020-01-27.36q.vcex |
| Size | 27 KB |
| Posted | Jan 27, 2020 |
| Download | Salesforce.Certified Sales Cloud Consultant.Pass4Sure.2020-01-27.36q.vcex |
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Demo Questions
Question 1
The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.
What should be recommended?
- Schedule a custom forecast report to run weekly and store the results in a custom report folder.
- Create a reporting snapshot to run weekly and store the results in a custom object.
- Create a reporting snapshot to run daily and store the results in a custom object.
- Schedule a custom forecast report to run daily and store the results in a custom report folder.
Correct answer: B
Question 2
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted.
How can these requirements be met?
- Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the Contact object.
- Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
- Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the Contact field with the Account value.
- Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the Account object.
Correct answer: D
Question 3
Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- Customer Community
- Lightning Platform
- Lightning Components
- Salesforce Mobile Sites
Correct answer: A
Question 4
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)
- Dashboard of month-over-month trend of lead conversions
- Report on campaign return on investment (ROI)
- Report on the discount approval time for quotes
- Dashboard of opportunity stage duration
Correct answer: CD
Question 5
A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales.
Which two use cases support this recommendation? (Choose two.)
- Need to chat with customers in real time with Chatter
- Need to prioritize search results for contacts and opportunities
- Need to view the caller ID on screen and quickly make calls with one click
- Need to add notes quickly while talking to the client
Correct answer: CD
Question 6
Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object.
What should be created to meet this requirement?
- A workflow rule to launch the product fulfillment application and pass the credit ID
- A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
- A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
- A formula field that uses the hyperlink function to launch the credit application and pass the credit ID
Correct answer: D
Question 7
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages.
What should a consultant recommend to meet this requirement?
- Enable Salesforce Console for Sales to see customer purchasing activity.
- Create a custom object related to the account, contact, and contract objects.
- Enable the Orders object in Salesforce to track customer purchases.
- Create a global publisher action to view all customer purchasing activity.
Correct answer: C
Question 8
Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- Build a custom forecast report showing product groups.
- Implement Collaborative Forecasting with quota attainment.
- Build a forecast list view by product family group.
- Implement Collaborative Forecasting with product family.
Correct answer: BD
Question 9
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.
What are two capabilities of this migration tool? (Choose two.)
- Extract organization and configuration data
- Prevent importing duplicate records
- Run one-time or scheduled data loads
- Export field history data
Correct answer: CD
Question 10
What should a consultant recommend to show a dashboard with forecast by product family with quotas?
- Build a joined report with closed opportunities, forecasting items, and quotas.
- Create an analytic snapshot to capture the opportunity forecast.
- Customize quotas with product report, and add necessary fields.
- Build a custom report type with forecasting quotas and forecasting items.
Correct answer: B
